"As a real estate executive at Capital One, I hired Jennifer and Touch Points several times to create and implement change management programs for new workplace solutions through her company's workplace change expertise. For Capital One's award winning Future of Work alternative workplace program, Jennifer created a robust change management program, complete with all processes, schedules, resources and tools that were instrumental and a key contributor to the program's success. Jennifer's team provided me access and the ability to build communications, marketing plans, websites, computer-based training and education materials all in a timely fashion. She and her team also became a reliable go-to resource to help present, train and onboard businesses through the program. Success led to Jennifer and her company providing the change management strategy for Capital One's roll out of VoIP in their Richmond and McLean VA campuses. With up to 2,000 phones per cut-over, her program allowed us to execute the largest single cutovers in the industry in a record setting 5-month period. Previous efforts of similar scope limit cutovers to 250 people and take 18 to 24 months to do. This was done with a 95% satisfaction rate which far exceeded the 75% industry norm. I would highly recommend Jennifer and Touch Points to any business looking to implement a complex, workplace change."
— Bryan Berthold, First Vice President, Corporate Real Estate Strategic Planning & Relationship Management, WAMU/JP Morgan Chase & Co